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BA03 Patient Services Co-Ordinator Apprentice at Dr Loudonsack & Partners

Runshaw College • Preston, England, United Kingdom • 2w ago

Runshaw College as the training provider is supporting with recruitment for Dr Loudonsack, Longton Health Centre. All contact will be from Runshaw College at this time.

Job Responsibilities:

Administration

To gain a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
Filing letters, notes / forms / results and maintaining patient records manually and electronically
Processing online blood test forms
Opening and distributing post
Dealing appropriately with outgoing mail
Copy or scan as requested

Reception

Checking in of patients and consulting with members of practice team
To assist and cover all reception positions as necessary
Arrange domiciliary referrals via the computer system

Appointments

Process clinical assessment requests from patients by telephone and in person.
Process home visit requests

Computer

Registrations of new patients – computer data entry and medical records.
Process patients’ change of address – computer data and medical records (local knowledge of practice area desirable)
Process repeat prescription requests in accordance with practice guidelines
Arrange domiciliary referrals via the computer system

Telephone

Use telephone system
Cover for reception when necessary
Answering the telephone, taking messages and passing them on appropriately via Tasks on clinical system

Other Tasks

Ensure building security – have thorough knowledge of close down procedure working alongside the team
Any other tasks allocated by Line Managers
Always maintaining confidentiality.
Receiving patients and visitors courteously and efficiently.
Ensure consulting and waiting rooms are prepared in readiness for each consulting session.
Book ambulances if necessary
Liaise with hospitals, primary health care team, social services, etc.
Computer data entry updating patient records, type referral letters etc.
To keep a check on surgery supplies and equipment and inform Duty manager / deputy manager / reception manager accordingly
E learning training modules

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Daily hours will be:

Monday 7.30am – 12pm 1.00pm – 4pm

Tuesday Off the job and portfolio day in practice – 6 hours 8am – 2pm

Wednesday 8am – 12pm 1.00pm – 5pm

Thursday 7.30am – 1pm

Friday 8am – 12pm 1.00pm – 6.30pm

Job Type: Full-time

Pay: £6.40 per hour

Schedule: