Please note this is a level 3 apprenticeship opportunity. This means we cannot accept anyone with an IT related qualification that is equivalent to level 3 or higher, or anyone who already has extensive experience in an IT related role.
Role: IT Support Apprentice
Location: Leicester LE4 (with a requirement to travel between offices)
Salary: £7.80 per hour
Hours: 37 hours per week - Mon-Thurs - 8am-4pm, Friday - 8am-3:30pm
Key responsibilities
- To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
- To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
- Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
- Changing staff and student passwords on various Trust systems when requested
- Assisting staff and students with simple user login issues
- To provide simple printer maintenance such as paper jams and toner changes
- To deal with classroom A/V issues, including projector and sound problems
- To assist with the maintenance of the ICT Inventory, making changes when necessary
- Manage the updating and configuration of the Trust’s iPads using Mobile Device Management & Apple School Manager services
- Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
- Support the reimaging and configuration of desktop machines, laptops, iMacs & MacBook Pro’s
- To assist staff and students with simple software support
- To assist staff with the setting up of ICT equipment when required
- To assist with setting up on laptops/computers for controlled condition lessons and exams
- Make simple updates to the Trust Academy’s websites
- To assist with the monitoring of the Trust’s Internet filtering system
- To support staff with the creation of classroom resources when required
- To carry out and maintain DSE assessments for staff when required
- Keep up to date with technological developments in education
- Deal with CCTV queries when requested in a confidential manner
- To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
- To work in a confidential manner when handling data
- Maintain high professional standards of conduct, attendance and punctuality
- To be willing to assist the IT team with any other reasonable duties when required
What opportunities exist for the Apprentice after their complete their Apprenticeship
We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.
Next Steps
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.
If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!
Job Types: Full-time, Apprenticeship
Pay: £7.80 per hour
Schedule:
Application question(s):
- Do you drive with access to your own car?
- Why are you looking for a career in the IT sector?
- What experience do you have in IT so far (this could be an IT related hobby or online course)?
Work Location: In person
Reference ID: MET
