The Administration Assistant role provides end to end administrative support to any member of staff under the direction of the Directors/Manager. The role has responsibility for carrying out the timely completion of administration tasks and contributes to providing a comprehensive insurance service, alongside completing a Customer Service Apprenticeship. This role would suit someone looking to start a career whilst gaining further qualifications through education.
Duties and responsibilities will include:
- Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office
- Providing administration to other members of staff as and when required
- Taking customer calls on the main office telephone number and providing a high standard of customer service
- Responsible for greeting customers in a confident and professional manner
- Providing clerical support including sending correspondence to and on behalf of clients, insurers and other members of staff
- Responsible for processing relevant documents (including scanning and filing) and recording relevant details using the computer’s IT systems
- Responding to correspondence, telephone calls and e-mails as required
- Updating and maintaining computerised records to a high level of accuracy
- Providing an excellent support function to internal colleagues
Requirements and prospects
Desired skills
- Good IT skills including Word, Excel and e-mail
- Excellent communication skills both verbal and written
Personal qualities
- Conscientious approach to work tasks
- Ability to work using own initiative
- Enthusiasm towards learning the role
- Honesty
- Discretion
- Attention to detail
Desired qualifications
GCSEs at grades C/4 or above (or equivalent) in Maths and English.
Future prospects
The successful candidate will have the opportunity to progress to an Account Handler, Account Executive or an Office Management role, in the future.
About us
We are T.I.C. (UK) Ltd trading as The Insurance Centre. We look after the personal and business insurance needs of a variety of clients throughout the North West of England from our offices in Lancaster and Knott End-on-Sea. We have been established since 1996 and we continue to grow through our dedication to our customers and the professional and knowledgeable service we provide.
Job Types: Full-time, Permanent
Pay: £13,741.00 per year
Benefits:
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Poulton le Fylde FY6 0AR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 04/07/2025
