Are you looking to build a strong foundation for a successful career in customer service?
This page is your starting point to explore diverse and exciting opportunities to begin your career through an apprenticeship. Customer Service apprenticeships combine practical, on-the-job experience with structured learning, providing you with the skills, knowledge, and qualifications to excel in a wide range of customer-facing roles.
What is a Customer Service Apprenticeship?
A customer service apprenticeship is a work-based training program that enables you to earn a salary while gaining practical experience and a nationally recognised qualification. You will learn from experienced professionals and develop a solid understanding of customer service principles and techniques.
Apprenticeship Roles Available
There is a wide variety of customer service apprenticeship roles available. Some examples include:
- Customer Service Apprentice: Focus on developing skills in customer interaction.
- Customer Service Advisor Apprentice: Focus on providing advice and support to customers.
- Branch Customer Service Assistant: Focus on customer service in a branch environment.
- Apprentice Retail Sales Advisor: Focus on customer service within a retail context.
- Reception and Admin Support Apprenticeship: Focus on front-of-house customer service and administration.
- Customer Service Apprentice - Contact Centre: Focus on customer service in a call centre environment.
- Client Account Apprentice: Focus on managing client accounts and relationships.
- Apprentice Hire & Sales Coordinator: Focus on sales and customer service in a hire and sales context.
What You Will Learn
As a customer service apprentice, you can expect to:
- Work alongside experienced professionals, gaining practical, real-world experience.
- Develop a strong understanding of core customer service principles.
- Learn how to handle customer inquiries and resolve issues effectively.
- Build skills in areas such as communication, problem-solving, and relationship management.
- Earn a nationally recognised qualification while gaining valuable experience.
Who Should Apply?
Individuals who are:
- Organised and detail-oriented with good time management skills.
- Passionate about customer service and have a keen interest in how businesses operate.
- Problem solvers with strong analytical and critical thinking skills.
- Communicators who can communicate effectively and empathetically.
How to Apply
Browse our current customer service apprenticeship vacancies. Click on any opportunity that interests you to learn more and apply.